REINVENTING RETAIL PROCESSES AND ENHANCING CUSTOMER EXPERIENCE TO DRIVE DEEPER ENGAGEMENT, LOYALTY AND SALES

Retail Advisory

    • Assessing market trends and consumer behaviour

    • Analysing competitors and industry benchmarks

    • Crafting strategic business plans

    • Developing growth and expansion strategies

    • Identifying and targeting new market opportunities

    • Streamlining store operations and workflows

    • Implementing inventory management systems

    • Enhancing supply chain processes

    • Designing customer journey maps

    • Improving in-store and online customer experiences

    • Developing customer loyalty programs

    • Creating effective store layouts and displays

    • Advising on product placement and presentation

    • Assisting with store design and layout planning

    • Advising on store fixtures, furnishings, and ambiance

    • Developing promotional campaigns and marketing strategies

    • Advising on digital marketing and e-commerce solutions

    • Crafting sales tactics and customer engagement initiatives

    • Training staff on customer service best practices

    • Offering leadership and management training

    • Implementing performance management systems

    • Advising on retail technology solutions (POS systems, CRM, etc.)

    • Implementing digital tools to enhance operational efficiency

    • Conducting financial analysis and forecasting

    • Advising on budgeting and cost control measures

    • Evaluating pricing strategies and profitability

    • Helping to define and enhance brand identity

    • Advising on brand positioning and messaging

    • Assisting with product selection and assortment strategies

    • Advising on supplier relationships and negotiations

    • Collecting and analyzing customer feedback

    • Implementing improvements based on customer insights

    • Developing strategies for handling business crises

    • Planning for business continuity and recovery